Refund & Returns Policy

Last Updated: 01 June 2026

At Purity First, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return guidelines below.

Return Eligibility

Items may be eligible for return if:

• The return request is submitted within 30 days of delivery.
• The item is unused and in its original condition.
• The product remains in its original packaging.
• Proof of purchase is provided.

Non-Returnable Items

For safety, hygiene, and quality reasons, the following items cannot be returned:

• Opened coffee products
• Opened mushroom coffee products
• Consumable food and beverage products that have been opened
• Gift cards
• Clearance or final sale items
• Products damaged through misuse

Damaged or Incorrect Items

If you receive:

• A damaged item
• A defective item
• An incorrect product

Please contact us within 7 days of delivery and include photos of the issue.

Refund Process

Once a returned item is received and inspected:

• Approved refunds will be issued to the original payment method.
• Processing times may vary depending on your financial institution.
• Original shipping charges are generally non-refundable.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item was incorrect
• The item arrived damaged
• The return resulted from our error

Order Cancellations

Orders may only be canceled before processing and shipment. Once shipped, orders are subject to the standard return process.

Contact

Email: info@purity1st.online